File № SS-1995 / Rev. 3
Open to L&D leadership roles
SATISH
SUTHAR
I teach people how systems work — then I rebuild the systems that teach.
Learning & Development✦US Healthcare BPO✦Medicare Advantage✦Instructional Design✦Curriculum Architecture✦AI × L&D✦Provider Contact Center✦Train the Trainer✦Learning & Development✦US Healthcare BPO✦Medicare Advantage✦Instructional Design✦Curriculum Architecture✦AI × L&D✦Provider Contact Center✦Train the Trainer✦
0+
Agents Trained
Across NHT & refresher batches
0 yrs
Continuous L&D Growth
Across US Healthcare BPO
C2.
English · CEFR
Emmersion TrueNorth 10/10 — Perfect Score
01Profile
0 → 1
Built the Medicare Advantage Provider Contact Center NHT curriculum from zero at ResultsCX — founding member of the training team.
100+
Agents trained across NHT and refresher batches over two years at Sagility Health India Ltd.
RCA
Identified systemic knowledge-transfer gaps through root cause analysis — earned direct client recognition for process insight and communication clarity.
8 mo
Promoted from agent floor to SME within eight months at Alorica — a career built from demonstrated performance, not credentials.
02Career Journey
01
Apr 2026 — Present· Bengaluru, India
ResultsCX
Operations Trainer
- —Architect end-to-end New Hire Training curriculum as founding member of the training team for a newly launched US Healthcare Medicare Advantage Provider Contact Center process
- —Deliver ILT and vILT facilitation across new hire batches; build curriculum, assessments, and post-training performance trackers from the ground up
- —Drive operational readiness through stakeholder engagement with Operations and QA, aligning training outcomes to evolving SOPs and KPIs
- —Apply ADDIE methodology, adult learning principles, and VARK modalities; track impact using Kirkpatrick's Four Levels and Bloom's Taxonomy
02
May 2024 — Apr 2026· Bengaluru, India
Sagility Health India Ltd.
Specialist Trainer
- —Led product training for a major national health insurance account's Provider Contact Center; trained 100+ agents across multiple NHT and refresher batches over two years
- —Designed simulation-based training covering US Healthcare benefits, eligibility, and claims for offshore teams supporting US-facing operations
- —Managed knowledge-transfer cycles and calibration sessions with client-side trainers; ensured QA alignment across geographically distributed delivery
- —Conducted Train-the-Trainer sessions to scale training capability, reducing single-point-of-failure dependency
03
Jul 2023 — May 2024· Bengaluru, India
Alorica India Pvt. Ltd.
Subject Matter Expert
- —Selected from the agent floor within eight months for a Learner Assistant role supporting NHT batches
- —Served as SME for a major US retail client providing real-time floor support, escalation handling, and on-the-job coaching
- —Flagged recurring process gaps and partnered with supervisors to drive continuous improvement
04
Aug 2022 — May 2023· Rajasthan, India
Sky Bridge Immigration
IELTS Trainer
- —Designed and delivered IELTS preparation curriculum across all four modules
- —Built personalized learning plans targeting specific band score outcomes
- —Holds C2 CEFR benchmark — Emmersion TrueNorth 10/10, perfect score
03Education
In Progress
Confirmed Jun 2026
Confirmed Jun 2026
Bachelor of Science in Business Administration
University of the People
Regionally accredited by WASC Senior College & University Commission
04Core Competencies
01
Instructional Design
ADDIESAMCurriculum DevelopmentTNA
02
Learning Theory
KirkpatrickBloom's TaxonomyVARKAdult Learning
03
Delivery
ILTvILTNHTProcess TrainingCoachingTTT
04
Operations
CalibrationQA AlignmentOperational Readiness
05
Domain
US Healthcare BPOMedicare AdvantageProvider Contact Center
06
Tools
MS OfficeMS TeamsSharePointStoryline 360Rise
05Certifications
Emmersion TrueNorth — English Proficiency10/10 · C2 CEFR · Perfect Score
IELTSCertified
Six Sigma Green BeltIn Progress
Articulate Storyline 360Building
Open to L&D leadership opportunities.
Pursuing a BSBA to strengthen positioning for operations management and learning strategy roles.